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Frequently Asked Questions
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A quick call with me can save you hours of online confusion.
I’ll listen to what you’re looking for, answer all your questions, and guide you with honest advice, based on real experience, not sales scripts.In just a few minutes, you’ll feel more confident, informed, and excited about your trip.
Phone
+52 1 9842168855
privatetoursplayadelcarmen@gmail.com
Frequently asked questions
Do you offer tours for people staying outside Playa del Carmen?
Yes, absolutely!I offer tours for guests staying in Playa del Carmen and nearby areas like Akumal, Maroma, and Puerto Morelos.If you're staying in Tulum, Cancún, or Isla Blanca, it’s still possible — the only difference is a small price adjustment due to the extra distance.
I'm a bit cautious ¿ How can I feel more comfortable booking with you?
Totally understandable!– No deposits needed — you pay on the day of the tour.– You always talk directly to me, no middlemen.– I’ll send you everything in writing, and you can check real reviews from past guests.– Most importantly: our only goal is that you come back happy.We want you to feel confident, not pressured.
I work as a travel agent ¿Would you be open to exploring a possible collaboration?
We don’t work with intermediaries here at the destination, as most tend to prioritize commissions over the traveler’s experience — and that’s not what we believe in.That said, we’re not against partnerships, as long as we share the same values:respecting the client, putting their experience first, and never taking advantage of them.If that’s your approach too, we’d be happy to explore a collaboration.
How is it possible that your quality is higher even though your prices are more accessible?
We don’t inflate prices to pay hotel or agency commissions.We don’t work with middlemen — we work directly with you.Our focus is on you, not on selling extras.No forced shopping stops or upsells.No hidden fees or surprise charges.We grow through real client recommendations, not vendor deals.Our quality is higher because we protect your experience, not your wallet
If all tour operators visit the same places, how big can the difference really be between one and another
Doing things with honor and respect changes everything.Some guides focus on giving guests the best day possible.Others focus on selling and squeezing extra money — at the cost of your time and trust.That’s why some people come back angry, and others come back grateful.
Is it expensive to book a video call with Keshi?
It’s completely free.What’s actually expensive is not doing the call and ending up with agents or middlemen who try to sell you the most expensive tour while hunting for a cut-rate operator.Talking directly with me costs nothing…But it can save you time, money, and disappointment.
How can I pay for the tour?
We only accept cash, paid on the day of the tour.You don’t need to worry about paying upfront — you can pay at any point during the day, either during lunch or after the last activity.We keep it simple, relaxed, and based on mutual trust.
Are all the tours personally done by Keshi
Keshi doesn’t personally guide every tour.The Auto tours are done by close friends of his — guides who share the same values and philosophy.After 25 years in the industry, Keshi only trusts 4 guides, and they all work under his direct coordination.When you book, Keshi makes sure everything runs perfectly, and you can always talk directly with him.He openly admits he may not be the best guide among his friends —his true strength is bringing them together, representing them, and reminding everyone why we became guides in the first place:to show the best of our country, our nature, our culture, and our flavors.